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Autotask MCP Server and API by Cotlet

Update ticket in Autotask

autotask_update_ticket
Read-onlyIdempotent

Update ticket in the user's own Autotask account from ChatGPT, Claude or any AI agent. Returns how to do it in Autotask step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's Autotask Cloud Browser. Autotask's official API: Autotask has a full REST API, and Kaseya publishes an official Autotask MCP server that is still in alpha (checked 6 Nov 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "autotask_update_ticket"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.6/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false and idempotentHint=true, so the safety profile is covered. The description adds real context beyond that: the tool performs no action on the user's account, and its return value is a procedural guide at screen/button/field granularity. That non-obvious 'advisory, not mutating' behavior is the single most important thing an agent needs to know here, and it is disclosed.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The operative content sits in the middle sentence, sandwiched between filler ('from ChatGPT, Claude or any AI agent') and an irrelevant aside about Kaseya's official MCP server being in alpha. The ordering also front-loads the misleading 'Update ticket' framing ahead of the clarifying 'returns how to do it'. Trimming the first and last sentences would sharpen it considerably.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description does well to characterize the return value as step-by-step screens, buttons and fields. It is still incomplete for the workflow: there is no indication of how the ticket is selected, what the guide looks like structurally, or whether it depends on an open browser session in the user's Autotask account.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With zero parameters, the baseline is 4 per the rubric, and the schema (additionalProperties:false) leaves nothing to misread. The one substantive gap is that the description never explains how the target ticket is identified given there is no ticket-ID parameter, which is a meaningful omission for an update-oriented workflow even if it follows from the empty schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The second sentence states precisely what the tool actually does: it returns step-by-step instructions (screens, buttons, fields) and opens nothing itself. That distinguishes it from the cotlet_browser_* action tools. However the leading clause 'Update ticket in the user's own Autotask account' frames it as the mutation itself, which buries the real purpose behind a misleading verb, and the closing sentence about Kaseya's alpha MCP server adds nothing to purpose.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description does route the agent onward, saying to then perform the change with the cotlet_browser_* tools in the user's Autotask Cloud Browser, which is genuine workflow guidance. It gives no exclusions or prerequisites, though: nothing says whether a ticket must first be located via autotask_search_tickets or opened with cotlet_browser_open before this is useful, and no contrast is drawn with autotask_create_ticket or autotask_add_ticket_note.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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