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Autotask MCP Server and API by Cotlet

Create ticket in Autotask

autotask_create_ticket
Read-onlyIdempotent

Create ticket in the user's own Autotask account from ChatGPT, Claude or any AI agent. Returns how to do it in Autotask step by step (screens, buttons, fields) and opens nothing by itself; then do it with the cotlet_browser_* tools in the user's Autotask Cloud Browser. Autotask's official API: Autotask has a full REST API, and Kaseya publishes an official Autotask MCP server that is still in alpha (checked 6 Nov 2026).

Tool call template

This tool declares no required parameters. Add optional parameters from the input schema as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {},
    "name": "autotask_create_ticket"
  }
}

Input Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.9/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, idempotentHint=true and destructiveHint=false; the description reinforces this with the useful explicit statement that it 'opens nothing by itself' and that the output is a step-by-step procedural guide. That resolves the apparent conflict between a 'create' name and read-only annotations, though it says nothing about what happens if the user lacks an Autotask session.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The purpose and the does-nothing-itself caveat are front-loaded, which is good. The trailing sentence about Autotask's REST API and Kaseya's alpha MCP server is a digression that adds no value for invoking this tool and dilutes an otherwise tight definition.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a zero-parameter, no-output-schema tool, the description covers what comes back (screens, buttons, fields) and what does not happen (no action taken), which is the essential contract. Missing only edge-case behavior such as unauthenticated or unsupported-tenant situations.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

There are zero parameters, so there is nothing to disambiguate and the baseline applies. The description correctly implies a parameterless call that needs no ticket field values, since the fields are surfaced in the returned walkthrough instead.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb and resource (create a ticket in the user's Autotask account) and then clarifies the actual mechanic: it returns step-by-step instructions rather than performing the action. The distinction from the cotlet_browser_* siblings is explicit, though the opening phrasing 'Create ticket' momentarily reads as a mutation before the second clause corrects it.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives a clear workflow: call this to get the screens/buttons/fields walkthrough, then execute via cotlet_browser_* in the user's Autotask Cloud Browser. It does not address when to prefer autotask_search_tickets, autotask_find_company, or cotlet_app_guide instead, so the routing guidance is good but not exhaustive.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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