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Support: Get support ticket

get_support_ticket
Read-onlyIdempotent
    Get one of the user's own support tickets plus its full message thread.
    API docs: https://zoninga.com/ai/#support-tickets

    Args:
        ticket_id: The ticket's ID.

    Returns:
        ``{"ticket": {...}, "messages": [{id, message, is_staff_reply,
        sender, created_at}]}`` ordered oldest-first, or
        ``{"error": "Support ticket not found"}`` for a ticket that
        doesn't exist or isn't the caller's (no existence leak).
    

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.5/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, destructiveHint=false and openWorldHint=false, so safety is covered. The description adds genuinely useful context beyond that: the thread is returned ordered oldest-first, and a missing/foreign ticket yields {"error": "Support ticket not found"} with an explicit no-existence-leak note, which is a meaningful security behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Front-loaded with the purpose sentence, then compact Args/Returns sections. The docstring formatting is slightly verbose but every element (scope, return shape, error case) earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description carries the return-value burden and does so by giving the concrete response shape and the error variant. It is nearly complete for a one-parameter read tool, with the only gap being lack of routing to sibling tools.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0% and the only description of the parameter is 'ticket_id: The ticket's ID.', which adds little beyond the schema name. For a single, self-evident integer identifier this is adequate but does not compensate for the coverage gap (e.g., no hint on where the ID comes from, such as list_support_tickets).

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb (Get) and resource (support ticket) with an important scope qualifier: 'one of the user's own', plus the addition of the full message thread. This clearly separates it from a bare list operation, though it never names the sibling tools (list_support_tickets, reply_to_support_ticket) to route the agent explicitly.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no when-to-use guidance or alternatives. The agent must infer that this is the single-ticket fetch (taking a ticket_id) versus list_support_tickets, and there is no mention of prerequisites or when NOT to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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