LookupByTrackTrace
One-call shipment investigation by exact track & trace. Returns usage record(s), matching order(s), label surcharges, and return orders. For CSV/bulk billing reconciliation use LookupByTrackTraceBatch — never call this per CSV row. For material/customs/line-item questions use InvestigateLabelByTrackTrace instead.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| intentId | No | Intent ID from RecordUserQuestion | |
| trackTrace | Yes | Track & trace code (exact match) |