Control a live call
control_callHolds, resumes, hangs up, or transfers an in-progress conversation on this seat. Business plan.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| action | Yes | ||
| call_id | Yes | ||
| destination | No |
control_callHolds, resumes, hangs up, or transfers an in-progress conversation on this seat. Business plan.
| Name | Required | Description | Default |
|---|---|---|---|
| action | Yes | ||
| call_id | Yes | ||
| destination | No |
Changes observed during successful MCP inspections.
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Annotations already declare destructiveHint=true, readOnlyHint=false, idempotentHint=false, and openWorldHint=true, so the safety profile is covered. The description adds the eligibility constraint ('Business plan') and scope ('in-progress conversation'), but does not disclose side effects such as what hangup terminates or that transfer is irreversible.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Two short sentences, purpose front-loaded, no wasted wording. The 'Business plan.' fragment is abrupt but still carries eligibility information rather than padding.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a destructive control tool with no output schema, the description covers the action set and plan requirement, and annotations cover safety. The key gap is the undocumented destination parameter and the lack of any note on call state transitions or failure behavior.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 0%, so the description carries the full burden. It enumerates the action values (hold/resume/hangup/transfer) which maps to the enum, but never explains call_id or the destination parameter, nor that destination is effectively required for the 'transfer' action.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description names a clear verb set (holds, resumes, hangs up, transfers) applied to a specific resource (an in-progress conversation on this seat). This makes it easy to distinguish from read siblings like get_call and search_calls, though it never explicitly contrasts them.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
Usage context is only implied: the tool operates on an already 'in-progress' call and is gated by 'Business plan'. There is no explicit when-to-use vs alternatives or exclusion guidance, so the agent must infer that request_call/get_call are the non-control siblings.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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