Ticket Message Read Tool
ticket-message-readRead-only
List messages for a visible support ticket, including whether each message is staff-only. Requires ticket_number; supports filtering, sorting and pagination.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | Page number. Default 1. | |
| sort | No | Sort fields. Append :asc or :desc for direction (default :asc). Example: ["created_at:desc"]. Available fields: id, user_id, order_id, ticket_id, date_seen, ip_address, message, staff_only, via, is_auto_generated, email_id, created_at, updated_at, messages.id, messages.user_id, messages.order_id, messages.ticket_id, messages.date_seen, messages.ip_address, messages.message, messages.staff_only, messages.via, messages.is_auto_generated, messages.email_id, messages.created_at, messages.updated_at, user, order, ticket, notifications, reactions, media. | |
| limit | No | Results per page. Default 20, max 100. | |
| action | Yes | Action to perform. | |
| filters | No | Purity filter object. Keys are field names, values are operator objects. Example: {"status":{"$eq":"active"}}. Available fields: id, user_id, order_id, ticket_id, date_seen, ip_address, message, staff_only, via, is_auto_generated, email_id, created_at, updated_at, messages.id, messages.user_id, messages.order_id, messages.ticket_id, messages.date_seen, messages.ip_address, messages.message, messages.staff_only, messages.via, messages.is_auto_generated, messages.email_id, messages.created_at, messages.updated_at, user, order, ticket, notifications, reactions, media. | |
| ticket_number | Yes | Ticket number. Required for all actions. |