UK refund rights for a purchase
check_refund_rightsThe UK consumer rights that apply to something bought (faulty, not arrived, poor service or a change of mind), strongest first, each with its last day as a date and the law it comes from (Consumer Rights Act 2015, Consumer Contracts Regulations 2013), then what the way it was paid adds (section 75, chargeback, PayPal, buy now pay later) and where to go next. Legal information, not legal advice: it never decides a claim.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| kind | Yes | Something physical, a download or app, or a service | |
| paid | Yes | Credit card, debit card, buy now pay later, PayPal, or cash or another way | |
| price | Yes | The price of the one item, in pounds | |
| bought | Yes | Online (or by phone or post), in a shop, or at the door or away from a shop | |
| nation | No | Where the buyer lives: it sets the time limits and where to go next | england-wales |
| problem | Yes | What went wrong, by kind: faulty, not-arrived, changed-mind (goods); faulty, changed-mind (digital); poor-service, changed-mind (service). faulty covers not as described | |
| arrived_on | No | The day it was delivered (goods bought online or at the door), or the day it was marked delivered when it hasn't arrived. Leave out for a shop purchase | |
| exceptions | No | For a change of mind, what may take away the 14 days: personalised, perishable, unsealed-hygiene, unsealed-media (goods); download-started (digital); dated-booking (service) | |
| ordered_on | Yes | The day it was bought or ordered, YYYY-MM-DD | |
| left_where_asked | No | Marked delivered: the courier left it with someone or somewhere the buyer chose | |
| agreed_delivery_on | No | Not arrived: the delivery day agreed with the seller, YYYY-MM-DD | |
| delivery_essential | No | Not arrived: the buyer told the seller the date was essential | |
| seller_refused_to_deliver | No |