list_support_ticketsList authorized customer support tickets.
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Annotations already declare readOnlyHint, idempotentHint, and destructiveHint, so the safety profile is established. The description adds only the 'authorized' scoping detail and does not mention pagination, filtering, ordering, or what the returned ticket collection contains.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single front-loaded sentence with no filler. It adds the meaningful 'authorized' qualifier over the title and wastes no words.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given the low complexity, zero parameters, available output schema, and annotations covering safety, the description is nearly complete. The main gap is the lack of explicit guidance about when to prefer this list tool over the singular get_support_ticket.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The tool has zero parameters and schema coverage is 100%, so the baseline of 4 applies. There is no parameter information needed beyond what the empty schema already conveys.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the verb 'list' and resource 'customer support tickets', and the qualifier 'authorized' adds a scope not in the title. It is implicitly distinct from singular get_support_ticket and mutation siblings like create/close/reply_support_ticket, though it does not explicitly name those alternatives.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No explicit guidance is given for when to use this tool versus get_support_ticket, create_support_ticket, close_support_ticket, or other list tools. The intended usage must be inferred entirely from the tool name and sibling context.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Add one secure layer between your agents and this server.
Most tools are clearly separated by resource and action (cart, orders, tickets, picks, payments), so an agent can generally select the right one. The only notable ambiguity is resume_payment vs retry_payment, which both describe acting on an unpaid hosted payment attempt with nearly identical wording.
All 29 tools follow a consistent snake_case verb_noun (or verb_preposition_noun) pattern with standard verbs like get, list, create, close, remove, and set. There are no mixed conventions or vague generic names.
At 29 tools this is a heavy surface, but the broad e-commerce scope (catalog, cart, checkout, payment, orders, support, rewards) justifies most of them. A few payment-attempt tools could be consolidated, so it sits at the overbuilt rather than absurdly bloated end.
The set covers the main customer journey from browsing/searching sarees through cart, checkout, payment status, orders, and post-purchase support. Minor gaps exist—for example, no explicit apply_coupon/redeem_points tool or standalone catalogue listing—but agents can work around them with validate_coupon, checkout summary, and search.