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Create Support Ticket

create_support_ticket
Destructive

Send a new customer support request to Vaanzari staff after signed-in browser approval. The submitted message cannot be unsent.

Input Schema

NameRequiredDescriptionDefault
messageYes
subjectYes
order_idNo
confirmation_idNo

Output Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.5/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare destructiveHint=true and idempotentHint=false, and 'cannot be unsent' reinforces that irreversibility rather than contradicting it. The added value is the disclosure of a signed-in browser approval step, an auth/precondition detail the annotations do not convey.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences, front-loaded with the action and immediately followed by the irreversible consequence. No filler.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

An output schema exists so return values need not be explained, and the mutation/irreversibility profile is covered. However, with four undocumented parameters and no guidance on when order_id or confirmation_id should be supplied, the definition is not complete enough for confident invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0% across 4 parameters, so the description must carry the burden and it does not. It only vaguely implies a 'submitted message' and says nothing about subject, order_id, or confirmation_id, leaving three of four params semantically opaque.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource: sending a new customer support request to Vaanzari staff. The word 'new' implicitly distinguishes it from reply_support_ticket and close_support_ticket, but no sibling is named explicitly, so it falls short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives one precondition ('after signed-in browser approval') which hints at when it is callable, but offers no exclusions or guidance on choosing between this and reply_support_ticket or close_support_ticket.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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