check_escalation
Read the answer to a question that had to go to a human. Use the escalation.ref that ask_business_freeform returned when its outcome was "escalated". Returns a state and, once there is one, the business's own answer in their words. Branch on state: "open" means we have not reached them yet, "delivered" means the question is in front of them and unanswered, "answered" carries answer, "undeliverable" means this business has given us no way to reach them and waiting will not help, "expired" means nobody answered and we have stopped waiting. This is a poll, not a subscription, and there is no obligation on anyone to answer. Come back later rather than in a loop; most answers take hours, not seconds. Authentication: none. This tool works with no credentials.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ref | Yes | The `escalation.ref` from an earlier ask_business_freeform result. It is the only way to read this answer, so keep it. |