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Request Out-of-Area Office Callback

request_out_of_area_callback
DestructiveIdempotent

Use as soon as a caller is found to be outside the automatic-booking service area and agrees to a call from the office. Requires name, phone, city, state, service ZIP, issue_description and confirmed:true. The server rechecks coverage: in_service_area means continue normal booking (no callback is created). For a Massachusetts address it flags the office to call back ASAP (status office_callback_requested); tell the caller the office will call them soon and that they are also welcome to call (617) 479-9911. Outside Massachusetts returns outside_massachusetts and creates nothing. It never books an appointment. Retries within 30 minutes return the same request (duplicate:true).

Input Schema

NameRequiredDescriptionDefault
nameYesCaller full first and last name
phoneYesCallback number. On phone calls the channel supplies the caller ID; confirm it with the caller.
addressYesService address: city, two-letter state and five-digit ZIP are required; street and unit are optional.
confirmedYesTrue only after the caller agreed to the office calling them back
issue_descriptionYesWhat the caller needs, in their words

Output Schema

NameRequiredDescriptionDefault
bookedYes
statusYes
messageYes
successYes
duplicateNoTrue when this callback was already requested recently; no second office task was created.
next_stepYes
record_idNoSaved office lead reference, when a callback was requested.
error_codeNo
request_idYesPublic operation receipt for support; never a provider customer ID.
review_sandboxNo
in_service_areaYes
in_massachusettsNo
coverage_verifiedNoFalse when the coverage database could not be read; the office will confirm.

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed1 schema field changed
    • addedInput schema / properties / address / description
      Added value: +"Service address: city, two-letter state and five-digit ZIP are required; street and unit are optional."
  2. Added

TDQS

A4.7/5.0
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations declare idempotentHint, destructiveHint, and openWorldHint, but the description goes well beyond them: it discloses the server-side coverage recheck, the three outcome states (in_service_area, office_callback_requested, outside_massachusetts), that nothing is created outside Massachusetts, that no appointment is ever booked, and the 30-minute duplicate window. It also supplies caller-facing script content, which annotations cannot convey.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Dense but well-structured: trigger condition first, then required inputs, then outcome branching, then the idempotency caveat. Every sentence carries operational information and nothing is padding.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Despite a nested 5-parameter schema and a mutation side effect, the description covers the trigger, required inputs, all outcome branches, and duplicate behavior. An output schema exists, so return-value documentation is unnecessary, and nothing an agent needs to call or report back correctly is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the params are already documented, and the description's parameter content is mostly a restatement of the required list. It adds only the ordering nuance that confirmed:true must come after the caller agrees and that the ZIP drives the coverage and Massachusetts determination, neither of which is a large semantic addition.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Request Out-of-Area Office Callback') and immediately scopes it to callers outside the automatic-booking service area who agree to an office call. An agent can distinguish this from siblings like request_callback, check_service_area, or request_booking without opening a schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The first sentence gives an explicit trigger condition ('as soon as a caller is found to be outside the automatic-booking service area and agrees to a call'), and it routes the in-area case back to normal booking ('in_service_area means continue normal booking (no callback is created)'). This is explicit when-to-use and when-not-to-use guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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