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update_ticket

Idempotent

Update an open support ticket. Use fetch_open_tickets first to get the case_id. Only open tickets can be updated. FORMAT: Only these HTML tags are allowed in description: , , , , . NEVER insert scripts, iframes, event handlers (onclick, onerror, etc.), style tags, or any executable code. SPACING: Do NOT use   — it creates ugly blank blocks in the UI. Use for line breaks within text only.

update_ticket

When to use

Update an open support ticket. Use fetch_open_tickets first to get the case_id. Only open tickets can be updated. FORMAT: Only these HTML tags are allowed in description: , , , , . NEVER insert scripts, iframes, event handlers (onclick, onerror, etc.), style tags, or any executable code. SPACING: Do NOT use   — it creates ugly blank blocks in the UI. Use for line breaks within text only.

Parameters to validate before calling

  • case_id (string, required) — The case number of the ticket to update

  • title (string, optional) — New ticket subject (max 200 characters)

  • description (string, optional) — New ticket description (max 20,000 characters). Allowed HTML: , , , , . No scripts, iframes, or executable code.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
titleNoNew ticket subject (max 200 characters)
case_idYesThe case number of the ticket to update
descriptionNoNew ticket description (max 20,000 characters). Allowed HTML: <b>, <strong>, <i>, <hr>, <br>. No scripts, iframes, or executable code.

TDQS

A3.8/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate a non-read-only, idempotent, non-destructive operation. The description adds meaningful behavioral constraints beyond annotations: only open tickets can be updated, and descriptions must follow strict HTML tag restrictions. It does not disclose failure behavior for closed tickets or return values, but the constraints provided are valuable.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is heavily duplicated: the initial paragraph repeats the same content as the Markdown '# update_ticket' section, including the HTML rules and 'Only open tickets can be updated' nearly verbatim. The parameter section also repeats schema details. While structured, the redundancy makes it longer than necessary and reduces readability.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description covers prerequisites (fetch_open_tickets), constraints (only open tickets), and parameter validation details. However, it omits return value/error handling behavior, and the duplication detracts from completeness. For a fairly simple update tool with adequate schema and annotations, the content is sufficient but not fully polished.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so all three parameters are already documented in the schema. The description largely repeats the same parameter details (e.g., 'New ticket subject (max 200 characters)') and adds no new semantic meaning beyond what the schema provides. The only slight addition is the instruction to obtain case_id from fetch_open_tickets, which is already implied by the parameter description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Update an open support ticket' with a specific verb and resource, and explicitly limits scope to open tickets. It distinguishes the tool from siblings like create_ticket, delete_ticket, and resolve_ticket by instructing users to fetch_open_tickets first and noting that only open tickets can be updated.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides clear guidance on when to use the tool: 'Use fetch_open_tickets first to get the case_id' and 'Only open tickets can be updated.' It implies when not to use it (for closed tickets) but does not explicitly name alternatives such as resolve_ticket for closing tickets, so it stops short of full exclusion coverage.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

A3.6/5.0
Disambiguation4/5

Most tools follow a clear resource+action pattern (fetch_* for lists, get_* for single items, create/update/delete for writes), making them distinguishable. A few near-overlaps exist (fetch_billing_transactions vs fetch_wallet_transactions, draw_winners vs schedule_drawing) but the descriptions clarify the boundaries.

Naming Consistency4/5

Tool names consistently use snake_case verb_noun, with fetch_ for list operations and get_ for single-item retrieval. Some verb variation (add_participant, count_participants, draw_winners, schedule_drawing) deviates from the dominant create/fetch/update/delete pattern but remains predictable and readable.

Tool Count1/5

With 83 tools, this is far beyond a well-scoped server (typically 3-15, with 25+ considered too many). Even though the platform has broad functionality, the sheer number of tools creates significant agent confusion and selection overhead.

Completeness4/5

The sweepstakes domain is thoroughly covered: lifecycle management, participants, groups, rules, drawings, winners, calendar, notes, todos, tickets, surveys, invoices, billing, files, and entry settings. A few minor gaps exist (e.g., no general participant field update, no archive action) but the surface is remarkably complete for its scope.

Resources