get_ticket
Get full details of a support ticket by case number. Use fetch_open_tickets or fetch_closed_tickets first to find tickets, then use this tool with the case number to get complete information including notes, files, collaborators, and statistics. Present only human-readable information (case number, subject, dates, notes).
get_ticket
When to use
Get full details of a support ticket by case number. Use fetch_open_tickets or fetch_closed_tickets first to find tickets, then use this tool with the case number to get complete information including notes, files, collaborators, and statistics. Present only human-readable information (case number, subject, dates, notes).
Parameters to validate before calling
case_number (string, required) — The ticket case number (e.g., "HYXTNJV")
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| case_number | Yes | The ticket case number (e.g., "HYXTNJV") |