Supovia Customer Support

Check one conversation's status

get_conversation

Read-onlyIdempotent

Use this when someone asks about one customer conversation's status, such as whether it is resolved or unread and how many messages the customer, staff and AI agent sent. Returns its channel, status, unread count, times and sender counts from the latest 50 public messages (no message text or internal notes). Not for reading or quoting what was said.

Input Schema

TableJSON Schema

Name	Required	Description	Default
`conversationId`	Yes	Conversation id, up to 200 characters

Output Schema

TableJSON Schema

Name	Required	Description	Default
`status`	Yes
`conversation`	Yes	Safe conversation metadata with sender counts over at most the 50 most recent public messages; null when not found. No message body, preview, message id, customer identifier, staff id, internal note, organization id or arbitrary metadata is returned.

Schema Changelog

Changes observed during successful MCP inspections.

Changed3 schema fields changedSep 28, 2026

changedInput schema / properties / conversationId / description

Previous value: -"Conversation id"New value: +"Conversation id, up to 200 characters"

changedOutput schema / properties / conversation / anyOf

Previous value: -[
-  {
-    "additionalProperties": false,
-    "properties": {
-      "activity": {
-        "additionalProperties": false,
-        "properties": {
-          "agentMessages": {
-            "maximum": 50,
-            "minimum": 0,
-            "type": "integer"
-          },
-          "customerMessages": {
-            "maximum": 50,
-            "minimum": 0,
-            "type": "integer"
-          },
-          "internalNotesExcluded": {
-            "const": true,
-            "type": "boolean"
-          },
-          "latestPublicActivityTime": {
-            "anyOf": [
-              {
-                "maxLength": 100,
-                "type": "string"
-              },
-              {
-                "type": "null"
-              }
-            ]
-          },
-          "operatorMessages": {
-            "maximum": 50,
-            "minimum": 0,
-            "type": "integer"
-          },
-          "sampleHasMore": {
-            "type": "boolean"
-          },
-          "sampledPublicMessages": {
-            "maximum": 50,
-            "minimum": 0,
-            "type": "integer"
-          },
-          "unknownSenderMessages": {
-            "maximum": 50,
-            "minimum": 0,
-            "type": "integer"
-          }
-        },
-        "required": [
-          "sampledPublicMessages",
-          "customerMessages",
-          "operatorMessages",
-          "agentMessages",
-          "unknownSenderMessages",
-          "latestPublicActivityTime",
-          "sampleHasMore",
-          "internalNotesExcluded"
-        ],
-        "type": "object"
-      },
-      "channel": {
-        "anyOf": [
-          {
-            "maxLength": 100,
-            "type": "string"
-          },
-          {
-            "type": "null"
-          }
-        ]
-      },
-      "creationTime": {
-        "anyOf": [
-          {
-            "maxLength": 100,
-            "type": "string"
-          },
-          {
-            "type": "null"
-          }
-        ]
-      },
-      "id": {
-        "maxLength": 200,
-        "type": "string"
-      },
-      "lastEditTime": {
-        "anyOf": [
-          {
-            "maxLength": 100,
-            "type": "string"
-          },
-          {
-            "type": "null"
-          }
-        ]
-      },
-      "resolved": {
-        "type": "boolean"
-      },
-      "unreadMessageCount": {
-        "maximum": 9007199254740991,
-        "minimum": 0,
-        "type": "integer"
-      },
-      "websiteId": {
-        "anyOf": [
-          {
-            "maxLength": 200,
-            "type": "string"
-          },
-          {
-            "type": "null"
-          }
-        ]
-      }
-    },
-    "required": [
-      "id",
-      "websiteId",
-      "channel",
-      "resolved",
-      "unreadMessageCount",
-      "creationTime",
-      "lastEditTime",
-      "activity"
-    ],
-    "type": "object"
-  },
-  {
-    "type": "null"
-  }
-]New value: +[
+  {
+    "additionalProperties": false,
+    "properties": {
+      "activity": {
+        "additionalProperties": false,
+        "properties": {
+          "agentMessages": {
+            "maximum": 50,
+            "minimum": 0,
+            "type": "integer"
+          },
+          "customerMessages": {
+            "maximum": 50,
+            "minimum": 0,
+            "type": "integer"
+          },
+          "internalNotesExcluded": {
+            "const": true,
+            "type": "boolean"
+          },
+          "latestPublicActivityTime": {
+            "anyOf": [
+              {
+                "maxLength": 100,
+                "type": "string"
+              },
+              {
+                "type": "null"
+              }
+            ]
+          },
+          "operatorMessages": {
+            "maximum": 50,
+            "minimum": 0,
+            "type": "integer"
+          },
+          "sampleHasMore": {
+            "description": "True when the conversation has more than 50 recent records",
+            "type": "boolean"
+          },
+          "sampledPublicMessages": {
+            "maximum": 50,
+            "minimum": 0,
+            "type": "integer"
+          },
+          "unknownSenderMessages": {
+            "maximum": 50,
+            "minimum": 0,
+            "type": "integer"
+          }
+        },
+        "required": [
+          "sampledPublicMessages",
+          "customerMessages",
+          "operatorMessages",
+          "agentMessages",
+          "unknownSenderMessages",
+          "latestPublicActivityTime",
+          "sampleHasMore",
+          "internalNotesExcluded"
+        ],
+        "type": "object"
+      },
+      "channel": {
+        "anyOf": [
+          {
+            "maxLength": 100,
+            "type": "string"
+          },
+          {
+            "type": "null"
+          }
+        ]
+      },
+      "creationTime": {
+        "anyOf": [
+          {
+            "maxLength": 100,
+            "type": "string"
+          },
+          {
+            "type": "null"
+          }
+        ]
+      },
+      "id": {
+        "maxLength": 200,
+        "type": "string"
+      },
+      "lastEditTime": {
+        "anyOf": [
+          {
+            "maxLength": 100,
+            "type": "string"
+          },
+          {
+            "type": "null"
+          }
+        ]
+      },
+      "resolved": {
+        "type": "boolean"
+      },
+      "unreadMessageCount": {
+        "maximum": 9007199254740991,
+        "minimum": 0,
+        "type": "integer"
+      },
+      "websiteId": {
+        "anyOf": [
+          {
+            "maxLength": 200,
+            "type": "string"
+          },
+          {
+            "type": "null"
+          }
+        ]
+      }
+    },
+    "required": [
+      "id",
+      "websiteId",
+      "channel",
+      "resolved",
+      "unreadMessageCount",
+      "creationTime",
+      "lastEditTime",
+      "activity"
+    ],
+    "type": "object"
+  },
+  {
+    "type": "null"
+  }
+]

addedOutput schema / properties / conversation / description

Added value: +"Safe conversation metadata with sender counts over at most the 50 most recent public messages; null when not found. No message body, preview, message id, customer identifier, staff id, internal note, organization id or arbitrary metadata is returned."

First observedAug 25, 2026

TDQS

A4.5/5.0

Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already cover the safety profile (readOnly, idempotent, non-destructive), yet the description adds material behavioral scope the annotations cannot convey: counts are derived only from 'the latest 50 public messages', message text and internal notes are excluded. These constraints directly shape what an agent can claim from the result.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no filler, with the use condition front-loaded before the return summary and the exclusion last. Every clause carries information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

An output schema exists so return values needn't be spelled out, yet the description still summarizes them usefully. For a single-parameter read tool, nothing an agent needs to call it correctly is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

One required parameter with 100% schema coverage ('Conversation id, up to 200 characters'), so the schema fully documents syntax and the description adds nothing about parameter format. Baseline 3 is appropriate when the schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb+resource with explicit scope: 'one customer conversation's status' and enumerates exactly what status means (resolved/unread, sender counts). The singular framing distinguishes it cleanly from sibling list_conversations and get_unresolved_conversation_counts.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives a clear triggering condition ('when someone asks about one customer conversation's status') and an explicit exclusion ('Not for reading or quoting what was said'). It does not name an alternative sibling tool by name, but the singular-vs-list distinction is implied strongly enough to route correctly.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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