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Glama

Show inbox activity

show_customer_inbox
Read-onlyIdempotent

Open a metadata-only Supovia inbox and report only how many conversations have unread activity. The embedded view receives conversation ids needed for an explicit follow-up plus channel, status, unread count, and timestamps. It never receives message bodies, previews, message ids, customer details, or internal notes.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
conversationsHaveMoreYes
unreadConversationCountYes

TDQS

A4.1/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, and destructiveHint=false, so the safety profile is covered. The description adds genuinely new behavioral context beyond annotations: the data-privacy boundary (which data is excluded from the view, including customer details, message bodies, and internal notes). This scope limitation is valuable for an agent handling sensitive inbox data and complements rather than contradicts the annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is tightly written: the core purpose is front-loaded, followed by what the view receives, then the privacy boundary. Every sentence earns its place. The five-item negative list is slightly lengthy, but it conveys an important privacy constraint that justifies the space. No filler or repetition.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple 0-parameter tool with an output schema present (so return values need not be spelled out), the description covers what it does, what data it exposes, and what it excludes. The only gap is explicit sibling differentiation, which is mild given the tool's simplicity. An agent has enough to call it correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With 0 parameters, schema coverage is trivially complete and there is nothing to clarify. Per the rubric baseline for 0-param tools, a 4 is appropriate: the description correctly focuses on what the tool does rather than inventing parameter details that don't exist.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb ('opens', 'reports'), resource (metadata-only Supovia inbox), and precise scope (how many conversations have unread activity). The negative-space list ('never receives message bodies, previews, message ids, customer details, or internal notes') actively differentiates it from siblings like list_conversations and get_unresolved_conversation_counts. An agent can tell exactly what this tool is and is not without opening the schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies a workflow ('needed for an explicit follow-up') and clarifies the tool is a metadata-only counter of unread activity, which suggests when it applies. However, it never names sibling alternatives or states explicit exclusion conditions, such as 'use get_unresolved_conversation_counts for pure aggregate counts' or 'use list_conversations for detailed conversation access.' Given the overlapping sibling set, explicit routing guidance would strengthen this dimension.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

A4.2/5.0
Disambiguation3/5

Most tools have clearly distinct targets, but there is meaningful overlap among conversation/inbox tools: list_conversations, open_customer_inbox_conversation, show_customer_inbox, and show_support_overview all surface metadata-only conversation activity and could be confused when an agent needs a simple conversation listing or overview. get_conversation and get_unresolved_conversation_counts are more distinct but still add to the conversation-centric cluster.

Naming Consistency5/5

Every tool follows a snake_case verb_noun pattern: get_, list_, search_, resolve_, send_, show_, and open_. The longer names like open_customer_inbox_conversation and get_unresolved_conversation_counts are still predictable compound noun phrases, so the overall naming convention is consistent.

Tool Count5/5

With 14 tools, the server is well within the typical coherent range and the count matches its apparent scope: websites, conversations, documents, campaigns, and a few aggregate views. No tool feels purely decorative or like an unexplained duplicate.

Completeness4/5

The core support workflows are covered: listing and viewing conversations, resolving them, sending messages, and listing/searching/viewing documents and websites. The main gaps are the lack of create/update/delete operations and the absence of campaign detail/send tools, but the server appears intentionally designed as a safe, metadata-focused surface, so agents can still accomplish monitoring and limited action tasks.

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