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Resolve conversation

resolve_conversation
DestructiveIdempotent

Mark one organization-owned Supovia conversation resolved, or reopen it. This is idempotent: re-sending the same state is a no-op write. It broadcasts a conversation-updated event to the operator dashboard. No other conversation field can be changed through this tool, and customer identifiers, staff ids, and organization ids are never returned.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
resolvedNotrue marks the conversation resolved (default), false reopens
conversationIdYesConversation id to mark resolved or reopened

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusYes
conversationYes

TDQS

A4.5/5.0
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description goes well beyond the annotations by explaining that re-sending the same state is a no-op write, that the tool broadcasts a conversation-updated event, that no other conversation field can be changed, and that customer identifiers, staff ids, and organization ids are never returned. This adds meaningful behavioral and privacy context that the annotations alone do not provide.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is three sentences with no filler. The primary purpose is front-loaded, followed by idempotency, side-effect, and constraint information. Every sentence contributes distinct value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the output schema exists and the annotations cover idempotency and destructiveness, the description supplies the remaining necessary context: mutation scope, event broadcasting, and return-value privacy guarantees. Nothing essential for correctly selecting and invoking this tool is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, and both parameters already have clear descriptions in the schema. The tool description restates the resolved/reopened semantics but does not add meaning beyond what the schema already provides, so the baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description opens with a specific verb and resource: 'Mark one organization-owned Supovia conversation resolved, or reopen it.' It clearly defines the action, including the two possible states, and further disambiguates scope by stating that no other conversation field can be changed through this tool.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description establishes clear context: use this tool to resolve or reopen a conversation, and explicitly warns that no other conversation field can be changed through it. It does not name an alternative tool for other conversation updates, but the exclusion is clear enough for an agent to avoid using it for unrelated changes.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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TDQS

A4.2/5.0
Disambiguation3/5

Most tools have clearly distinct targets, but there is meaningful overlap among conversation/inbox tools: list_conversations, open_customer_inbox_conversation, show_customer_inbox, and show_support_overview all surface metadata-only conversation activity and could be confused when an agent needs a simple conversation listing or overview. get_conversation and get_unresolved_conversation_counts are more distinct but still add to the conversation-centric cluster.

Naming Consistency5/5

Every tool follows a snake_case verb_noun pattern: get_, list_, search_, resolve_, send_, show_, and open_. The longer names like open_customer_inbox_conversation and get_unresolved_conversation_counts are still predictable compound noun phrases, so the overall naming convention is consistent.

Tool Count5/5

With 14 tools, the server is well within the typical coherent range and the count matches its apparent scope: websites, conversations, documents, campaigns, and a few aggregate views. No tool feels purely decorative or like an unexplained duplicate.

Completeness4/5

The core support workflows are covered: listing and viewing conversations, resolving them, sending messages, and listing/searching/viewing documents and websites. The main gaps are the lack of create/update/delete operations and the absence of campaign detail/send tools, but the server appears intentionally designed as a safe, metadata-focused surface, so agents can still accomplish monitoring and limited action tasks.

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