Prepare one public support reply
supercatch_prepare_support_replyPrepare one public reply against an exact owned case version for native review. Open a support case or append a public reply to an owned case. Inspect the exact text, store audience and separate notification policy in SuperCatch before execution. No internal note, arbitrary recipient, attachment upload, staff action, refund, payment, inventory change, order change or authority to another workflow. A strict reviewed plan or durable operation receipt. Local commit, in-app notification and email submission have separate outcomes. Provider acceptance does not prove email delivery. Private routing and original keys are excluded. Requires OAuth account:support:write consent. Requires separate account:support:write consent and the current account's original connection. Account read, support read, store membership and staff privileges do not substitute for ownership or native bound approval. Reserves native identities and stores an expiring local review of the exact message, case version, store audience and notification policy. No case, reply or email is sent. Foreign, changed, unapproved or expired reviews and revoked grants fail closed. After uncertainty inspect the original receipt and keep the original plan and key; an unknown email attempt must never be resent.
Example tool call
This call uses example arguments supplied in the tool’s input schema.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"case_id": "owned-case-id",
"content": "Here is the additional information you requested.",
"expected_version": "2026-11-07T00:00:00.000Z"
},
"name": "supercatch_prepare_support_reply"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| case_id | Yes | Exact account-owned support case ID; not another customer's case or an administrator-only case. | |
| content | Yes | Exact public reply text to review in SuperCatch. Internal notes and arbitrary recipients are not accepted. | |
| expected_version | Yes | Exact native case version; changed case state requires a fresh inspection and message review. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||