troubleshoot
Find the resolution for a problem a customer is reporting, or the answer to a question they asked, from question-and-answer pairs extracted out of this business's FAQ pages and installation guides. Use this the moment a customer reports that something is wrong or does not work — it returns the actual fix rather than a passage that mentions the part, which is what search and faq would give you. Pass their words through unchanged. An empty result with a non-zero total means this business has troubleshooting material and none of it covers this, which you can say plainly.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| limit | No | How many to return (1-10). Default 3. | |
| problem | Yes | The problem in the customer's own words, or the question they asked. Pass it through as they said it — the match is on their vocabulary, so rephrasing it into the manual's terms makes it worse, not better. |