Give a thread a subject of the team's own
rename_conversationGives a thread a subject that says what it is about, for the people who work it: shown in the lists and on the thread screen in place of the subject of the mail, and in "team_subject" of list_conversations and get_conversation. It is the team's label and never the subject of the correspondent's mail: "subject" stays the one they wrote, every answer still leaves as a "Re:" of it with the ticket number, and their mail client keeps the case as one conversation. Use it on a ticket whose subject says nothing of the request, a form notification ("New message from ...") or a bare order, once you know what is asked: name the request, not the person. One line, up to 255 characters; giving the subject of the mail again, or null, takes the team's away. The renaming is recorded on the thread as a note signed by the person this connection acts for, naming the former subject, and the search finds the thread by both. One subject per thread, so it takes one conversation_id.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| team_subject | Yes | The subject the team gives the thread, plain text on one line, up to 255 characters: what is asked, for example "Devis pour un site vitrine" rather than "Nouveau message de Jessica". | |
| conversation_id | Yes | The id of the conversation, as list_conversations gives it. |