Merge a ticket into another
merge_conversationMerges a helpdesk ticket into another of the same contact, for the client who wrote again beside their case rather than in it. Everything it held moves to the ticket named by "into": its messages, their files, its notes, its drafts. Its number keeps leading to the merged case, so the client's next reply quoting it lands there. The ticket merged away is gone, a note on the one that stays says so (with your reason, when you give one in "note"), and a draft that was waiting on it is set aside. It cannot be undone. Both must be tickets of a support queue you can open, with the same contact; a mailbox thread is refused.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| into | Yes | The ticket that stays: its ticket number, as list_conversations gives it in "ticket_number", or its conversation id. | |
| note | No | Optional: why both tickets are one request, for the people who work the case. It goes into the note that records the merge: do not leave a second note with add_note. | |
| conversation_id | Yes | The id of the conversation, as list_conversations gives it. |