Put someone on a helpdesk queue
add_queue_operatorNames a person of the account on a helpdesk queue, which is what lets them work it: they see the threads that arrived on that address, and none of the others. This is how a shared queue is split between colleagues, one department to each. Somebody whose rank already opens every queue is refused rather than given a grant that changes nothing.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| queue | Yes | The address of the helpdesk queue, for example "contact@sonentreprise.com": call list_sender_addresses to find it. A mailbox is not a queue: it is one person's correspondence and it is handed over with add_mailbox_holder. | |
| person | Yes | The email address the person signs in with, which is not the same thing as the mailbox: it is how the account knows them. |