Log correspondence
log_correspondenceRecord on the request a communication that happened outside SetLatch: a phone call, a letter, an email from a staff inbox. It is marked as logged (not sent by SetLatch) and audited. This does not contact anyone. Each call adds a new entry; returns the entry.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"site": "<site>",
"request_id": "<request_id>",
"channel": "<channel>",
"party": "<party>",
"summary": "<summary>"
},
"name": "log_correspondence"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| site | Yes | The site: its slug from list_sites (its id or exact name also work). | |
| party | Yes | Who initiated it: the organisation (to the requester) or the requester. | |
| channel | Yes | How it happened: email, phone, letter, meeting or other. | |
| summary | Yes | What was said or sent. | |
| request_id | Yes | The request id: the full id from list_requests (a unique start of it also works). | |
| occurred_at | No | ISO 8601 date-time it happened, with offset. Defaults to now. |