record_decision
Record Trustpilot's decision on one of your filed cases, as Trustpilot's email or the report's status under Flagging activity in your Trustpilot business account shows it: removed_by_tp for Removed, retained for Kept online. Investigating is no decision yet, so record nothing. A review gone from your profile is not a decision either: its author may have deleted it. If Trustpilot's message does not name the case, match the words it quotes from the review against the highlighted words of your filed cases (list_disputable_reviews, then get_case); if more than one case could match, ask the user which one before recording anything. Only RepuTend can change a recorded decision, so record one only once Trustpilot has decided. A Kept online decision can be appealed once (appeal_packet, record_appeal), and Trustpilot's answer is then recorded here as the next decision. (capability: cases.mark_filed_own)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| case_id | Yes | ||
| decision | Yes |