decline_packet
Say no to one of your cases before it is filed, with the reason, so RepuTend does not file it. The case leaves the filing queue at once. known_reviewer: the reviewer is a genuine customer of yours or someone you know; the case closes and is not proposed again unless the review is edited. not_a_violation: the review does not break the cited guideline; the case closes and is not proposed again unless the review is edited. wrong_reason: it may be a violation, but the packet picked the wrong Trustpilot reason or clause; the case is reassessed. draft_wrong: the case is right, the argument or the highlight is not; a new draft is written, which counts against the company's regenerations for the day. evidence_wrong: the evidence summary contradicts what you know; the case is reassessed. other: anything else, with a note saying why; the case is held back. A packet that comes back unchanged in what you declined is not proposed again. note is kept for RepuTend. Only a case waiting to be filed can be declined; a report already filed with Trustpilot cannot. (capability: cases.decline_own)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| note | No | ||
| reason | Yes | ||
| case_id | Yes |