Write a review reply
write_review_replyRead-only
Writes a reply a business owner can post under a customer review on Google, Yelp, Facebook, TripAdvisor or Trustpilot. Use it when someone shares a review of their business and wants a response to it, including angry or negative reviews. The reply follows the star rating: it thanks happy customers, and for low ratings it acknowledges the problem without arguing and offers to make it right. It does not post anything anywhere; the owner copies the reply and posts it themselves. It does not write reviews.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| tone | No | Voice of the reply. Defaults to friendly. | |
| length | No | concise is 1 to 2 sentences, standard 2 to 3, detailed 3 to 4. Defaults to standard. | |
| platform | No | Where the review was posted. Defaults to google. | |
| alternate | No | Set true to get a differently worded version of a reply already written for the same review. | |
| owner_notes | No | Facts or wishes the owner gave for this reply, e.g. "we fixed the AC last week" or "sign off as Maria". Only include what the owner actually said. | |
| review_text | No | The review exactly as the customer wrote it. Leave out for a rating with no text. | |
| star_rating | Yes | Star rating the customer gave, 1 to 5. | |
| business_name | Yes | Name of the business being reviewed. | |
| business_type | No | What kind of business it is, e.g. "dentist", "pizza restaurant", "plumber". | |
| reviewer_name | No | The reviewer's display name, if shown. Leave out if unknown; the reply will not invent one. |
Output Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| reply | Yes | ||
| platform | Yes | ||
| star_rating | Yes | ||
| business_name | Yes |