get_ticket_thread
Retrieve full reply history and messages thread of a support ticket. Requires farmId and apiKey authorization.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| farmId | Yes | The unique farm ID | |
| ticketId | Yes | The unique support ticket ID |
Retrieve full reply history and messages thread of a support ticket. Requires farmId and apiKey authorization.
| Name | Required | Description | Default |
|---|---|---|---|
| farmId | Yes | The unique farm ID | |
| ticketId | Yes | The unique support ticket ID |
Changes observed during successful MCP inspections.
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Annotations already declare readOnlyHint=true, idempotentHint=true, destructiveHint=false and openWorldHint=false, so the safety profile is covered. The description adds the authorization requirement ('Requires farmId and apiKey authorization'), which is genuinely useful context, but it stops short of describing volume, pagination, or the shape of the returned thread.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Two short sentences with the purpose front-loaded and the prerequisite trailing, which is a sensible order. The apiKey clause is slight filler since it maps to no schema field, keeping this just under a 5.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple two-parameter read-only retrieval with full schema coverage and complete annotations, no output schema required, the description covers what the tool returns at a high level and who may call it. It is nearly complete, missing only output-shape nuance that the absent output schema leaves undefined.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 100% for both parameters, so the baseline is 3. The description restates farmId and mentions apiKey, which is not actually a declared parameter, so it adds no meaningful semantics beyond the schema.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
States a specific verb ('Retrieve') and resource ('full reply history and messages thread of a support ticket'), which is clear and distinguishes the thread view from a list endpoint. It does not name sibling tools like get_support_tickets or reply_to_ticket to sharpen the boundary, so it falls short of a 5.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The phrase 'full reply history and messages thread' implies you use this when you need conversational detail rather than a ticket list, and the required identifiers imply a scoped fetch. However, there is no explicit when-to-use/when-not statement, no mention of get_support_tickets as the listing alternative, and no guidance on threading versus replying.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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