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get_support_tickets

Read-onlyIdempotent

List support tickets created by this farm. Requires farmId and apiKey authorization.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoOptional pagination limit (default 25)
cursorNoOptional pagination cursor
farmIdYesThe unique farm ID
statusNoOptional status filter (e.g. New, In Progress, Closed)
endDateNoOptional end date filter (YYYY-MM-DD)
startDateNoOptional start date filter (YYYY-MM-DD)

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.2/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnly, idempotent, non-destructive and non-open-world, so the safety profile is covered structurally. The description adds the authorization requirement (farmId + apiKey), which is genuine extra context, but says nothing about pagination behavior or result ordering beyond what the schema implies.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two tight sentences with the resource and scope front-loaded and zero filler. It is appropriately sized for a simple list tool, though the second sentence is largely a restatement of a required field already in the schema.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a read-only list tool with full schema coverage and annotations covering the safety profile, the description supplies purpose, scope, and auth needs. The absence of any return-shape or pagination note is minor since no output schema exists but the model can infer a list.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so all six parameters including limit, cursor, status, and date filters are already documented. The description only echoes the farmId requirement and adds no format or semantics beyond the schema, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb (List), resource (support tickets) and scope (created by this farm), so the agent knows what it returns and that it is farm-scoped. It does not explicitly distinguish itself from close siblings like get_ticket_thread or get_feature_requests, which keeps it just short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no when-to-use, when-not-to-use, or alternative routing. With siblings such as get_ticket_thread (per-ticket detail) and create_support_ticket (creation) present, the description gives no guidance on which to pick, leaving selection to inference.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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