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Check support tickets

get_support_status
Read-only

Read the status of issues you reported with report_issue, and ProductClank's replies. Without ticket_id: your recent tickets (look for has_reply:true). With ticket_id: the full conversation. Free, read-only. Check at the start of a session if you reported something earlier.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoDefault 20 (list mode).
ticket_idNo

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A4.4/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true and openWorldHint=false, but the description adds meaningful behavior: it explains the mode-dependent return (recent tickets vs full conversation), hints at a return field ('has_reply:true'), and states the operation is free. It does not cover rate limits or pagination behavior, but the added context is substantive.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is compact and front-loaded: purpose first, then mode behavior, then cost/read-only note, then usage timing. Every sentence adds distinct information with no redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read-only tool with two parameters and no output schema, the description covers purpose, usage trigger, mode behavior, cost, and one return-field hint. It could say more about the full return shape, but given the schema already documents limit and no output schema exists, it is largely complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 50%, with ticket_id having no schema description. The description compensates by explaining exactly what ticket_id does: with it returns the full conversation, without it returns recent tickets. The limit parameter is already documented in the schema (default 20, list mode), so the description reasonably focuses on the undocumented parameter.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb ('Read') and resource ('status of issues you reported ... and ProductClank's replies'). It explicitly names the sibling tool report_issue as the source of those issues, so an agent can distinguish this read tool from the reporting tool without opening either schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives a clear usage trigger: 'Check at the start of a session if you reported something earlier.' It also distinguishes the two modes (without ticket_id vs with ticket_id) and notes the cost is free. It lacks an explicit when-not or a full list of alternatives, but the context is well-specified.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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