send_agent_message
Send a human agent message into an active visitor conversation.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| bot_id | Yes | ||
| message | Yes | ||
| session_id | Yes |
Send a human agent message into an active visitor conversation.
| Name | Required | Description | Default |
|---|---|---|---|
| bot_id | Yes | ||
| message | Yes | ||
| session_id | Yes |
Changes observed during successful MCP inspections.
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, so the description carries the full behavioral burden. It discloses that the conversation must be active, which is useful, but it does not describe permissions, external side effects on the visitor, behavior if the session is inactive, rate limits, or what the tool returns.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single front-loaded sentence with no filler and no redundancy. It is structurally efficient, though its brevity contributes to gaps covered in other dimensions.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a mutation tool with no annotations, no output schema, and 0% schema description coverage, the description is materially incomplete. It identifies the core action but omits parameter meaning, authorization needs, side effects, and error/edge-case behavior.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 0%, so the description must compensate for all three required parameters. It only makes 'message' self-evident and hints at session context via 'conversation'; bot_id and session_id are left unexplained, including format or sourcing.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description states a specific verb and resource: 'Send a human agent message', and scopes it to 'an active visitor conversation'. It is clear what the tool does, though it does not explicitly distinguish itself from siblings such as add_conversation_internal_note or human_agent_takeover.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description gives no guidance on when to use this tool versus alternatives like add_conversation_internal_note or human_agent_takeover. The only implied precondition is that the conversation be active, but no exclusions, prerequisites, or decision criteria are provided.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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