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get_help_center_article

Fetch complete article details including full markdown/HTML content, category, and CSAT metrics.

Input Schema

NameRequiredDescriptionDefault
bot_idYes
article_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.3/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. 'Fetch' plus a concrete return list (content, category, CSAT) correctly signals a read-only, single-record retrieval, which is useful. However, nothing is said about permission requirements, behavior when the article or bot_id is invalid, or payload size from full markdown/HTML.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

One sentence, front-loaded with the verb and resource, with the return payload appended. No filler or restated boilerplate.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description usefully enumerates what comes back, which is a real contribution. But it leaves the two required identifiers unexplained and gives no signal about response size or failure modes for what is a bulk-content retrieval.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0% and both parameters (bot_id, article_id) are undocumented in the schema. The description only echoes 'article' implicitly and never mentions bot_id at all, so it fails to compensate for the coverage gap on a two-parameter tool.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb ('Fetch') and resource ('article details') and enumerates the payload (full markdown/HTML content, category, CSAT metrics), which implicitly separates it from list_help_center_articles. It never names the sibling or says it is the single-article complement to the list tool, so differentiation is inferred rather than stated.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The word 'complete' hints that this is the tool to reach for when the list view's summary is insufficient, but there is no explicit when-to-use guidance, no mention of the list/create/update/delete siblings, and no prerequisites. Usage must be inferred from the verb and resource.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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