Support: list tickets
ticket_listThe support desk's tickets (help desk / support mail), newest activity first, at most 20: number, subject, status, priority, assignee, who wrote (name, e-mail), whether it waits for OUR reply, the deadline, and the last message (who, when, a short excerpt). Answers «які тікети відкриті», «що нового в підтримці», «хто чекає відповіді», «тікети на мені». 'search' matches the number, subject or the client's name / e-mail; status 'active' (default: open, pending, on hold), 'open', 'pending', 'on_hold', 'solved', 'closed' or 'any'; mine=true → assigned to me; awaiting_reply=true → the client is waiting for us. Read-only.
Tool call template
This tool declares no required parameters. Add optional parameters from the input schema as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {},
"name": "ticket_list"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| mine | No | ||
| limit | No | ||
| search | No | ||
| status | No | ||
| awaiting_reply | No |