Reply in a business conversation
reply_to_businessSend a customer reply in an open Direct conversation and notify the business. Use it after get_replies shows the business answered or asked something; to start a new conversation use send_to_business, and to answer a question during a live phone call use answer_call_question. Pass the thread_id that send_to_business returned and the reply text (1 to 500 characters); sign in as the original requester with direct:tasks, or supply the private thread_token instead. message_id is the retry key: reuse it unchanged when retrying. Returns the A2A {task} for the reply: read its state before telling anyone it was delivered. A delivered reply cannot be recalled and is billed the same way as a take_message task; closed conversations refuse replies. Example: thread_id='th_7c1', text='Thursday after 2pm works, thank you.', message_id='rep-1'.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| text | Yes | The customer’s reply to the business. | |
| thread_id | Yes | The thread_id returned by send_to_business. | |
| message_id | No | Your id for this reply; reuse it unchanged when retrying. | |
| thread_token | No | The private thread_token; required unless signed in as the requester who started the thread. |