submit_urgent_request
Report a site that is broken now — checkout failing, payments declined, a critical error, a white screen, locked out of wp-admin, an update that broke the site, a hack or a malware warning. Triaged the same day, within eight hours, weekends included, across European, US, Canadian and Australian hours. Submits immediately: there is no confirmation email to wait for, because friction on an emergency is friction in the wrong place. Ask the person before calling this, and send a real phone number — the reply comes by phone or WhatsApp.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes | Their name. | |
| site | Yes | The address of the site that is broken. | |
| No | Optional. If given, they get a written acknowledgement too. | ||
| phone | Yes | A number they can actually be reached on, with country code. The reply comes this way. | |
| message | Yes | What is happening, in their words. Include the exact error text if there is any. |