Skip to main content
Glama

Add user to ticket

glpi_add_ticket_user

Add a user to a ticket as requester, observer, or assigned. type: 1=Requester, 2=Assigned, 3=Observer.

Input Schema

NameRequiredDescriptionDefault
typeYes1=Requester, 2=Assigned, 3=Observer
users_idYesUser ID
tickets_idYesTicket ID

Output Schema

NameRequiredDescriptionDefault
dataNo
replayedNoTrue when an identical recent create was returned instead of repeated

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.3/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare the write profile (readOnlyHint=false, idempotentHint=false, destructiveHint=false, openWorldHint=true). The description adds no behavioral context beyond that — no note on duplicate-user handling, permissions, or side effects — and merely restates the schema's type mapping.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two compact sentences, front-loaded with the operation and immediately followed by the role-value mapping. Slightly redundant with the schema, but no wasted preamble.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

A simple 3-parameter mutation with full schema coverage, annotations covering the safety profile, and an output schema that handles return values. The only gap is absence of prerequisite/permission context, which is minor for this operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so all three parameters (tickets_id, users_id, type) are already documented. The description's type mapping duplicates the schema's enum explanation rather than adding new meaning, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb (add), resource (user), and target (to a ticket), plus the three role values that define scope. An agent can distinguish it from glpi_add_ticket_group and glpi_add_ticket_task purely from the name/description.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No when-to-use guidance, no prerequisites (e.g., ticket must exist), and no mention of alternatives such as glpi_update_ticket for changing an existing assignment. The role definitions hint at intent but don't route the agent between tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Try in Browser

Glama MCP Gateway

Add one secure layer between your agents and this server.