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Add solution to ticket

glpi_add_solution

Add a solution to a ticket (status changes to Solved).

Input Schema

NameRequiredDescriptionDefault
contentYesSolution text content
ticketIdYesItem ID

Output Schema

NameRequiredDescriptionDefault
dataNo
replayedNoTrue when an identical recent create was returned instead of repeated

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=false, idempotentHint=false, and destructiveHint=false, so the mutation profile is covered. The description adds one genuinely useful fact not in the annotations: the ticket status transitions to Solved. It says nothing about permissions required, whether an existing solution is replaced, or reversibility.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single sentence with zero filler, and the side effect is front-loaded within the parenthesis. It is efficient but borderline terse given the behavioral gaps that remain.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With only two required params, full schema coverage, an output schema, and annotations covering the safety profile, most of the burden is carried by structured fields. Still missing are the conditions for a valid call (e.g., ticket must exist and be in a solvable state) and whether repeated calls stack multiple solutions, which matters given idempotentHint=false.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with both ticketId and content documented in the schema, so the baseline of 3 applies. The description adds no format, length, or validation detail beyond what the schema already provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb and resource ("Add a solution to a ticket") plus the resulting state change, which is more than the title alone. It implicitly scopes to tickets versus the change/problem solution siblings (glpi_add_change_solution, glpi_add_problem_solution), but never names those alternatives explicitly, so an agent must infer the routing.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is only implied: adding a solution signals ticket resolution, and the parenthetical clarifies the terminal effect. There is no explicit when-to-use, no prerequisites, and no mention of the sibling tools that add solutions to changes or problems.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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