update_ticket
Update mutable public fields on a ticket.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"id": "<id>"
},
"name": "update_ticket"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | ticket identifier | |
| status | No | new ticket status | |
| assignee | No | assignee email | |
| priority | No | new ticket priority | |
| organization | No | customer organization ID | |
| participants | No | replacement participant email addresses | |
| skip-notifications | No | skip notification emails |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | ||
| team | Yes | ||
| title | Yes | ||
| status | Yes | ||
| creator | Yes | ||
| assignee | Yes | ||
| priority | Yes | ||
| created-at | Yes | ||
| updated-at | Yes | ||
| participants | Yes | ||
| auto-close-at | Yes | ||
| auto-solve-at | Yes | ||
| avg-reply-sec | Yes | ||
| max-reply-sec | Yes | ||
| message-count | Yes | ||
| first-reply-sec | Yes | ||
| auto-solve-enabled | Yes | ||
| resolution-time-sec | Yes | ||
| tenant-organization | Yes | ||
| customer-organization | Yes |