Sla Due
sla_dueCompute when a ticket's SLA falls due, wall-clock or business-hours. PREMIUM (license).
Typical input {"opened_at": "2026-03-02T15:30", "sla_hours": 8, "business_hours_only": true} returns {"due": "2026-03-03T15:30", "mode": "business hours 09:00-17:00"}; with business_hours_only false the mode is "wall-clock".
Use when a response or resolution clock has started and one due moment is needed. Not for multi-step project schedules (deadline_planner). Errors: on invalid, missing, or malformed input this tool never raises a protocol error — it returns {"error": ""} (for example {"error": "opened_at must be ISO YYYY-MM-DDTHH:MM"}). Every call is read-only and idempotent, so after correcting the input it is always safe to retry.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| day_end | No | Business day end, 24h HH:MM; must be later than day_start. Default "17:00". | 17:00 |
| holidays | No | Optional list of ISO YYYY-MM-DD dates that never count as working days. | |
| day_start | No | Business day start, 24h HH:MM. Default "09:00". | 09:00 |
| opened_at | Yes | When the SLA clock started, ISO datetime YYYY-MM-DDTHH:MM. | |
| sla_hours | Yes | SLA length in hours; greater than 0, at most 24000; fractions allowed, e.g. 7.5. | |
| business_hours_only | No | If true, only time inside day_start-day_end on business days counts toward the SLA. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||