Ticket Claim
ticket_claimClaim a ticket to work on: sets assignee to your agent name and moves it to in_progress in one step (the move is audit-logged). Refuses if another agent already has it in progress unless force=true. Follow up with ticket_comment progress updates and finish via ticket_update status='done'.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"ticket_id": "<ticket_id>",
"assignee": "<assignee>"
},
"name": "ticket_claim"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| force | No | Take over a ticket another agent holds. | |
| assignee | Yes | Your agent name, e.g. 'claude_code_local'. | |
| ticket_id | Yes |