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ServiceNow Search KB

servicenow_search_kb
Read-only

Search the ServiceNow Knowledge Base for articles.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoMax results (default 5, max 20)
queryYesSearch terms, e.g. 'reset password' or 'VPN setup'

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
countYes
articlesYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added
  2. Removed
  3. First observed

TDQS

B3.4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true and destructiveHint=false, so the description adds no safety context. It does not disclose any behavioral traits such as result ordering, pagination, or scope (e.g., only published articles). The output schema exists, so return format is covered elsewhere. The description adds minimal value beyond the annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single, clear sentence with no unnecessary words. The verb and resource are front-loaded, making it easy to scan and understand.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple search tool with an output schema and read-only annotations, the description is sufficient. It could mention authentication prerequisites or search scope, but those are likely implied by the ServiceNow connection tools. Overall, nothing critical is missing for an agent to invoke it correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so both parameters (query and limit) are fully described in the schema. The description does not add extra context about parameter usage, such as how to form queries or the effect of the limit. Baseline 3 applies because the schema handles parameter documentation.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (search) and resource (ServiceNow Knowledge Base), and specifies the object (articles). It is distinct from the sibling servicenow_search_incidents, but does not explicitly differentiate itself, relying on the tool name and context.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like servicenow_search_incidents. The description only states what it does, not when it is appropriate or when to choose a different search tool.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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