Reschedule an appointment
reschedule_appointmentMoves an appointment to a new open time for the same service, with the same staff member unless you pass staff_id. Works only when booking_mode is instant. Find the new time with check_availability for the appointment's service_id. Fails with slot_unavailable if the time is taken.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"appointment_id": "<appointment_id>",
"starts_at": "<starts_at>"
},
"name": "reschedule_appointment"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| staff_id | No | Move the appointment to this active staff member. Defaults to the current one. Check availability with the same staff_id first. | |
| starts_at | Yes | A starts_at value from check_availability, unchanged. | |
| appointment_id | Yes | The appointment id (UUID). |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Stable identifier (UUID). | |
| notes | Yes | Notes on the appointment. The receptionist can read them to a verified caller. | |
| source | Yes | Where the booking came from, for example voice, web_chat, dashboard or api. | |
| status | Yes | ||
| ends_at | Yes | ISO 8601 timestamp in UTC. | |
| staff_id | Yes | Stable identifier (UUID). | |
| timezone | Yes | ||
| starts_at | Yes | ISO 8601 timestamp in UTC. | |
| contact_id | Yes | Stable identifier (UUID). | |
| created_at | Yes | ISO 8601 timestamp in UTC. | |
| service_id | Yes | Stable identifier (UUID). | |
| staff_name | Yes | ||
| updated_at | Yes | ISO 8601 timestamp in UTC. | |
| contact_name | Yes | ||
| service_name | Yes | ||
| contact_phone | Yes | ||
| calendar_sync_status | Yes |