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Create or update a saved reply

saved_reply_upsert
DestructiveIdempotent

Create a saved reply, or update one by passing savedRepliesId. Stores a snippet for humans to reuse; it does not send anything, schedule anything, or teach an agent — agent wording lives in agent_upsert. There is no tool to delete a saved reply.

Input Schema

NameRequiredDescriptionDefault
titleYesShort label shown in the reply picker.
contentYesBody. Supports {{firstName}}-style merge fields.
assignedUsersNoRestrict visibility to these team member ids.
savedRepliesIdNoOmit to create a new one.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.8/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Adds real value beyond annotations by ruling out side effects: it does not send, schedule, or train an agent. However, annotations declare destructiveHint=true and the description never says an update overwrites the existing title/content/assignedUsers — the one behavioral risk an agent most needs to know before calling. The note that no delete tool exists is useful but orthogonal to the destructive flag.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three tight sentences, front-loaded with the verb, and each sentence carries a distinct disambiguation (artifact type, alternatives, absence of delete). No filler, though the delete-tool remark is a lower-value clause relative to the overwrite warning that is missing.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

There is no output schema, so the description must carry the call-shape burden; it covers purpose and side-effect boundaries but omits the overwrite semantics implied by destructiveHint=true and idempotentHint=true. Adequate for routing, incomplete for safe mutation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the baseline is 3. The description restates the `savedRepliesId` semantics that the schema already documents ('Omit to create a new one') and adds nothing about `assignedUsers` visibility or merge-field behavior beyond what the schema says.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb+resource (create/update a saved reply) and immediately disambiguates the update path via `savedRepliesId`. It also explicitly separates itself from `agent_upsert` (agent wording) and clarifies what the artifact is not (not a send, schedule, or agent-training action).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives a clear create-vs-update rule (omit or pass `savedRepliesId`) and names the sibling alternative `agent_upsert` for agent wording. It stops short of explicit when-not-to-use conditions for the saved reply itself, but the routing signal is strong.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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