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support: GET /api/support/tickets

get_support_tickets_cbcc74458751b6ca69066445
Read-onlyIdempotent

GET /api/support/tickets. GET /api/support/tickets. Operation ID: cbcc74458751b6ca69066445; describe_operation provides native request schemas.

Input Schema

NameRequiredDescriptionDefault
queryNo
paramsNo

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

D1.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, idempotentHint=true, destructiveHint=false, and openWorldHint=false, so the safety profile is fully covered structurally. The description adds nothing beyond the path and the pointer to describe_operation — no pagination behavior, no default scoping, no shape of the returned ticket collection.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The first two sentences are byte-identical duplicates, wasting half the text. The only non-redundant content is the operation ID and the describe_operation pointer, which is buried after the repetition rather than front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, a 0%-described schema, and nested/opaque parameters, the description should explain the wrapper envelope and what the call returns. It delegates everything to describe_operation, which is a helpful escape hatch but leaves the definition itself nearly content-free for an agent deciding whether to invoke it.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0% and the schema is a bare wrapper with opaque `query` (additionalProperties: {}) and empty `params` objects. The description supplies no meaning for either parameter, giving an agent no way to know what a valid query looks like for this endpoint — the exact gap the description needed to fill.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose2/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description is literally the endpoint path repeated twice: "GET /api/support/tickets. GET /api/support/tickets." It restates the name/title without adding a verb-level explanation of what the returned data represents or how it differs from ~600 sibling read tools such as get_support_tickets_stats or get_support_tickets_by_id.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The only actionable guidance is "describe_operation provides native request schemas," which points to a helper for schema discovery but says nothing about when to call this tool versus get_support_tickets_stats, get_support_tickets_by_id, or get_support_incidents. No prerequisites, filters, or exclusions are stated.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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