Resolve a PICO damage incident (operator)
ic_headsets_admin_resolve_incidentOperator-side incident triage. Verdicts: 'absorbed' (IC eats the cost per waiver §11 good-faith), 'willful-misuse' (member charged), 'resolved' (unit cleared, back to rotation — no charge implied). 'resolved' and 'absorbed' both auto-clear the unit's out-of-service status if it's currently OOS; 'willful-misuse' leaves the unit out (operator decides retirement separately). Resolution note is required (sent into the audit trail). Args: { incident_id, verdict, resolution }. Returns: { ok, message }. Required scope: admin:headsets_review.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| verdict | Yes | Triage outcome. 'open' is not a valid verdict — it's the unresolved state. | |
| resolution | Yes | One-paragraph note for the audit trail. Required. | |
| incident_id | Yes |