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List Support Tickets

hgr_list_support_tickets
Read-onlyIdempotent

Lists support tickets for the authenticated user.

Input Schema

NameRequiredDescriptionDefault

No arguments

Output Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.5/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, idempotentHint=true, destructiveHint=false and openWorldHint=true, so the safety profile is covered structurally. The description adds one piece of real context — the result set is limited to the authenticated user's tickets, not all tickets — but says nothing about ordering, pagination, or ticket states.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single front-loaded sentence with no filler. It is appropriately sized for a zero-parameter list call, though the brevity shades into under-specification rather than maximizing information density.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With an output schema present and rich annotations, the definition needn't describe return values, and it does communicate the user scoping. What is missing is anything about volume, ordering, or whether the list is bounded — relevant for a list tool in a large sibling set where an agent may need to page or narrow.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters, so there is nothing for the description to explain; per the rubric this is the baseline 4. The description correctly adds no parameter prose, avoiding noise.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ("Lists support tickets") plus the scope ("for the authenticated user"), so the agent knows this is a collection read rather than a single-ticket fetch like hgr_get_support_ticket. It stops short of explicitly naming that sibling as the single-ticket alternative.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is only implied: a list operation scoped to the current user, with hgr_create_support_ticket and hgr_reply_support_ticket nearby in the sibling set as the obvious write-side alternatives. There is no explicit when-to-use-this-vs-get_support_ticket statement, nor any note on result volume or paging.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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