submit_complaint
File a complaint / warranty-refund request for ONE delivered order (requires your api_key). Opens a support case; the shop reviews within 3 days and if unresolved in time the order is auto-refunded. NOT idempotent — one complaint per order, so confirm with the user before calling. PREREQUISITE: an order_code that was delivered and is genuinely faulty. WHEN TO USE: the bought item is wrong / dead / login-fails / short quantity. PREFER INSTEAD: check_order_status with refresh=true first if it merely looks stuck (undelivered), then check_order_status to track the case afterwards. Gửi khiếu nại/bảo hành-hoàn tiền cho 1 đơn (cần api_key); shop xử lý ≤3 ngày, quá hạn TỰ ĐỘNG HOÀN; mỗi đơn chỉ khiếu nại 1 lần; theo dõi bằng check_order_status.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| reason | Yes | Short reason for the complaint, e.g. "Sai sản phẩm", "Không đăng nhập được", "Die/khóa", "Thiếu số lượng", "Khác". | |
| api_key | Yes | Your shop account API key. | |
| order_code | Yes | The order code you want to complain about (must belong to your account). | |
| description | No | Optional details describing the problem (which items failed, error message, etc.). |