Missed Call Cost Calculator
calculate_missed_call_costEstimates the revenue a business loses each year to unanswered phone calls (missed calls, lost callers, lost customers, monthly and five-year loss) and how much an AI receptionist that answers every call could recover. Give calls per week (or missed calls per week) and the average job value; every other assumption has a sensible default.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| company | No | Company name for the report. | |
| close_rate | No | Share of new callers who become customers when answered, 0–1 (default 0.4). | |
| missed_rate | No | Share of calls that go unanswered, 0–1 (default 0.25). | |
| recovery_rate | No | Share of lost calls an AI receptionist would handle, 0–1 (default 0.9). | |
| calls_per_week | No | Inbound phone calls per week. | |
| missed_per_week | No | Missed calls per week, if known. Overrides calls_per_week × missed_rate. | |
| new_caller_share | No | Share of missed callers who are new potential customers, 0–1 (default 0.5). | |
| no_callback_rate | No | Share of those new callers who call a competitor instead of calling back, 0–1 (default 0.6). | |
| average_job_value_usd | Yes | Average revenue from a new customer's first job or purchase. | |
| customer_lifetime_value_usd | No | Optional: total revenue from a typical customer over time. Used instead of the average job value. |