get_ticket
Get one ticket's live details plus its comment thread. Takes the conversation_id from list_tickets.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| comment_limit | No | Default 20, max 100 | |
| conversation_id | Yes |
Get one ticket's live details plus its comment thread. Takes the conversation_id from list_tickets.
| Name | Required | Description | Default |
|---|---|---|---|
| comment_limit | No | Default 20, max 100 | |
| conversation_id | Yes |
Changes observed during successful MCP inspections.
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
readOnlyHint=true already tells the agent this is a safe read, so the description's added value is limited to the 'live' freshness implication and the fact that a comment thread is included. It stays silent on pagination/truncation of comments beyond the schema's max, and on ordering or failure behavior for a bad ID.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Two short sentences with no filler; the payload scope comes first and the ID-source hint second, which is the right order for an agent deciding whether to call it.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
With no output schema, the description does the minimum required by naming the return content (details + comment thread) and the ID provenance. It is slightly thin on how the thread is bounded and what 'live' concretely means, but nothing blocks a correct call.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
comment_limit is documented in the schema (default 20, max 100), and the description usefully clarifies that conversation_id is an ID sourced from list_tickets and refers to a ticket/conversation. That partially compensates for the 50% schema coverage, though the format of conversation_id itself still isn't stated.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
Specific verb and resource ('Get one ticket') plus an explicit payload note ('live details plus its comment thread'), which sets it apart from the bulk sibling list_tickets. It doesn't distinguish itself from read_conversation, which on name alone sounds like it could return the same thread, so differentiation is only partial.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
'Takes the conversation_id from list_tickets' gives a usable workflow prerequisite, implying this is the drill-down after a list call. There is no explicit statement of when to prefer this over read_conversation or search_messages, so the selection guidance is only implied.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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