Check a support request later
follow_up_ticketWhen the traveller asks you to check a support request later ("check it later today", "let me know tomorrow"): you cannot come back by yourself, so Vuelo does. Pass the ticket reference (SUP-...), how many hours from now to check (in_hours, 1 to 72; 4 if they just say later today), and the taskId of the booking in this conversation or the email or mobile the request was raised with. At that time Vuelo checks the request and texts the traveller where it stands, with any refund or cancellation; if the team replies sooner, Vuelo texts them then. Tell the traveller when Vuelo will text. Up to three checks a day per request.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"ticket": "<ticket>"
},
"name": "follow_up_ticket"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| No | The email the request was raised with. | ||
| mobile | No | Or the mobile on the request. | |
| taskId | No | The booking's taskId, if it was made in this conversation. | |
| ticket | Yes | The ticket reference, SUP-... | |
| in_hours | No | Hours from now to check. 4 for "later today", 24 for "tomorrow". |