Reasons a person can pick after rating the agent, already translated into their language. Call it once when the widget opens and cache it; re-read when the platform says the dictionary changed, or lazily by the rev value. Two lists: reasons are the live ones to draw in the window, retired are switched off and are only there so old feedback stays readable. If this door is silent, show the free-text field anyway and still count the thumb — never drop a rating.