draft_chargeback_response_checklist
Given a chargeback/dispute reason code category and order details, return the evidence checklist for that reason code (what to attach: tracking numbers, prior-order signals, refund records, etc.) and a preview of the response letter. Covers Visa 10.4/13.1/13.3/13.7/13.6/12.6.1 and the equivalent Mastercard reason codes. The full formatted dispute-response letter is a separate $19 product at https://www.edgethirteen.com/tools/chargeback-response. Not legal advice.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| amount | No | Disputed amount | |
| category | Yes | The dispute reason category: fraud_card_absent (“I didn't make this purchase” (Visa 10.4, Mastercard 4837 — fraud)); not_received (“I never got it” (Visa 13.1, Mastercard 4855 — product/service not received)); not_as_described (“It's not what I ordered” (Visa 13.3, Mastercard 4853 — not as described)); subscription_canceled (“I cancelled / didn't authorize the renewal” (Visa 13.7, Mastercard 4841)); credit_not_processed (“They never refunded me” (Visa 13.6, Mastercard 4860 — credit not processed)); duplicate_charge (“I was charged twice” (Visa 12.6.1, Mastercard 4834 — duplicate processing)) | |
| currency | No | Currency code, defaults to USD | |
| order_id | No | Order or transaction ID | |
| order_date | No | Order date | |
| merchant_name | No | Merchant/business name | |
| product_description | No | What was sold |